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Joined: 13 May 2015
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PostPosted: Tue Mar 13, 2018 7:03 am    Post subject: Reply with quote

IT service management is the managing of the IT systems. The main goal of this discipline is to have a process framework of IT services to achieve effective results and have a high value customer relationship. There is different process framework of IT services out of which ITIL is one of the leading and demanding program. Individuals can take exams from foundation to many levels which help them gain expertise in the IT system management. They are awarded credits for each level which enable them to go further in their career path enabling them to stand apart from others.

ITIL foundation

ITIL exam or foundation certification entry level qualification which showcases a professionalís general awareness of the main concepts , terminology which is used in ITIL service lifecycle. ITIL Intermediate Service Strategy (SS) Certification: is one of the service life cycles, which provide a modular structure and ITIL capabilities. Helps in effectively performing planning for design , develop and implement the service management. ITIL Intermediate Service Design (SD) Certification: helps in showcasing the individualís ability to build and deploy It services as per the pre designed plan making sure that the coordination is maintained throughout all ITIL processes. Professionals get 3 credits after successfully clearing this certification.This is another program enhancing the ability of an individual to build and deploy IT services in a defined plan all through the processes. Individuals get 3 credits once they are qualified.

Lean Six Sigma Black Belt

This training course is an amalgamation of Lean and Six Sigma where lean indicates reducing waste and six sigma suggests in the reduction of variations in the process. Together, they help a company in achieving their process excellence initiatives , thereby delivering much higher profits to the organization which adopts these processes. This program demonstrates an individualís ability to deploy his skills in reducing variations in enterprise wide projects and can approach for full time process excellence roles in many projects which call for. Professionals who are good in statistics and have experience in quality management role, who wants to enhance their skills in lean six sigma , are some of the ideal participants.

The benefits are:
They will have the ability to apply enterprise wide DMAIC projects. They can help to integrate Lean six sigma as a long term continuous philosophy in their companyorganization. They will get a cutting edge value to their credit.

Six Sigma Green Belt

This is a Business management strategy which demonstrates one's skills in an approach driven by providing data and itís a methodology for eliminating defects in any process across organizations. This was first developed by Motorola Inc. and is widely used across industries to gain high quality in any given process. This certification helps in achieving operational excellence and process improvement. This helps in increased visibility within the team and helps in being recognized in the organization. Individuals who have knowledge in statistics and are in management role are some of the ideal candidates for this program. The benefits included in six sigma green belt reductions in cost of production as the number of defects are decreased. Profitability and productivity of existing products and services are increased. Increase in revenue. Quick ROI. Less risk management
The most challenging part of coaching a sport team is to correct your athletes without loosing confidence in themselves? The best coaches have mastered knowing how to preserve your athletes' confidence when you need to correct them. Here is a list of ten ways for challenging your athletes while still maintaining their confidence.

1) Set high intentions and make it a "we" goal

The best words you can say to your athletes when they made a mistake is "I know your better than that." This simple phrase reinforces the belief that you have faith in their ability and that you know they are able to performing at much higher level than what they are currently demonstrating. Then turn the challenge into a "we" achievement that lets the athlete know that together you will tackle the problem. Making it a "we" challenge shows your athletes that you are willing to partner with them to help them get better.

2) Understand mistakes are not intentional

Most errors athletes make are not intentional. Athletes want to play well, not only for themselves , but also for their coaches and teammates. Realizing your players mistakes are not done on purpose can be challenging at times, but the best course of action initially is to encourage and support them to correct it.

3) Permit athletes to play through mistakes

Although it is not always possible , a great way to demonstrate your confidence in an athlete is to allow them to keep playing through their errors. Give them a chance to correct themselves within the game situation . Allowing athletes to self correct and learn from mistakes provides them with an opportunity to develop resiliency.

4) Do not tolerate excuse making

In order for an athlete to take ownership for their success and failure, they must also take ownership for the errors and own the corrective process. Taking responsibility for their success and failure develops a player's confidence and builds self-esteem. Taking responsibility for their mistakes demonstrates a high level of maturity and , after correction, boosts a player's confidence. The successes they own develops a deep foundational confidence level in their ability that they will need when the inevitable series of short falls comes along.

5) Keep your feedback factual and focused on the solution

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